What type of PBX is right for your company phone?

A great way to maximize your telephone resources is through a PBX or private branch exchange. A private branch exchange manages call traffic that happens in a network of telephony devices employing a switchboard. The switchboard is responsible for routing, transferring and answering most of the calls that come from outside the system. Calls that happen within the system are kept separate by the switch as well, and may be created without occupying the outside line.

If you have a single telephone line in your workplace with many extensions, you might be experiencing heavy call traffic and a lot of complaints about missed calls or busy tones. Even if you have a lot of extension lines, as long as there is one call in operation, you cannot be contacted. A private branch exchange can isolate calls and can be programmed to instantly route incoming communication to the appropriate device.

It is possible to avail of two kinds of private branch exchanges for your company phone:

1. VoIP system – based on Voice over Internet Protocol technology, this kind uses your IT infrastructure as the foundation for your telephone system. Some system requirements have to be in place for you to even begin considering utilizing this system, but it offers a wide variety of benefits over the traditional setup.

2. Landline system – this is the conventional PBX setup, which entails the phone company installing your switchboard and telephones from the bottom up. The size of your switch is dependent on the size of system you want. You must specify how your system is going to look like as well as how you want your calls to be answered and routed. Using the switch might take a bit of time to learn, but when everything is in place, your company phone can take all of the calls you need and distribute them to the appropriate devices.

Let’s compare the two based on the following aspects:

1. Ease of use – a switchboard as huge as a dining table might be quite daunting to operate. Because the controls are proprietary, there isn’t a consensus on how these things can be built and programmed. Using the switch might take a bit getting used to. If your switch and telephones are found on board your office PCs, it is possible to use the user-friendly GUIs that come with the computer software. Provided that your staff are acquainted with basic computer functions and have fundamental technical skills, any one of your staff can handle and operate the virtual switch.

2. Monthly fees – landline companies charge you monthly for the exclusive use of phone lines they’ve laid down along with the equipment that came along with your subscription. A VoIP-based company phone can only charge you for the service they give in routing your calls via the internet and into the PSTN network of various landline companies. Because this is the case, you will get much lower monthly telephone bills with an internet system.

The best way for you to find out what PBX is right for your company phone would be to talk to phone companies and VoIP service providers.

Check out for more information on how you will enhance your advertising and marketing tactics by means of company phone. We also offer useful details relating to business telephone system as well as PBX that will help your business with its communication needs.

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